Hydrostatic testing, Fire equipment and cylinder services in deerfield beach, FL since 1978.

Lifetime Warranty:

All True North products are covered by a lifetime warranty against defects in materials and workmanship. We will repair or replace any gear with a manufacturing defect for the lifetime of the product, free of charge. Damage due to wear and tear will be repaired at a reasonable charge.

Repairs:

Besides possibly messing up your day, you’ve been inconvenienced by having to hassle with getting your gear repaired. So we try to make it simple for you. We do ask that you take the following steps.

Please wash any gear being returned for repair - if you return an unclean item, we will contact you first and let you know the charge for professional cleaning prior to repairing it or mail it back to you for cleaning.

Please call 954.428.7677 or e-mail (rnickels@hydrostat.com) our customer service department during our normal business hours (8:00 am - 5:00 pm EST Monday through Friday) for a Return Authorization Number, and one of our service people will take down details of what needs to be fixed. They will also let you know how to get the item to us. Our repair charges, if an item is not covered by our warranty, are extremely reasonable.

Charges for shipping and insuring your package are your responsibility. Please be sure to insure the contents of your package prior to shipping as Hydro-Stat, Inc. cannot be responsible for uninsured packages. Items sent in for repair must have a Return Authorization Number and should be shipped

To: Hydro-Stat, Inc. Attn: REPAIRS - 1111 SW 1st Way, Deerfield Beach, FL 33441

Exchanges and Returns:

Hydro-Stat, Inc. accepts returns and exchanges through the mail if purchased directly from us. If a piece of True North gear fails to meet your specifications or your expectations, we'll be happy to return or exchange it for you.

Please call 954.428.7677 or e-mail (rnickels@hydrostat.com) our customer service department during our normal business hours (9:30am-6pm PST Monday through Friday) for a Return Authorization Number, and one of our service people will take down details of what you need to return or exchange. They will also let you know how to get the item to us.

Gear returned for credit or exchange must be in its original condition. We'll refund you the purchase price including sales tax but not including shipping and handling. Charges for shipping and insuring your package are your responsibility. If your original purchase was paid for by credit card, the credit card will be credited for the returned item(s) upon receipt by us.

Please be sure to insure the contents of your package prior to shipping as Hydro-Stat, Inc. cannot be responsible for uninsured packages.

Hydro-Stat, Inc.

Attn: RETURNS & EXCHANGES

1111 SW 1st Way

Deerfield Beach, FL 33441